At Gravity, we keep our classes small to give every member focused coaching and support. To make this possible, we ask everyone to follow these simple reservation guidelines.

 

Booking Classes

• All classes must be booked in advance through the Gravity App.

• Reservations open 10 weeks in advance.

• Walk-ins cannot be guaranteed a spot.

 

Cancellations & Late Arrivals

• Please cancel at least 12 hours in advance if you can’t attend.

• This gives others a chance to join and helps us keep classes full.

• Late cancellations (under 12 hours) may result in a class credit being forfeited.

 

No-Show Policy

• If you reserve and don’t attend a class, the session will be deducted from your package.

• For sold-out classes, repeated no-shows may lead to temporary booking restrictions.

• We know life happens — if something urgent comes up, please reach out.

 

Membership Holds & Cancellations

• Membership changes (hold or cancellation) require 30 days’ notice.

• Requests must be submitted by email to info@gravitylaboratory.ca (no need to come in person).

• Holds are available in 1 month increments for travel or medical reasons.

 

Why We Do This

These policies aren’t about penalties — they’re about fairness. With small class sizes and high demand, last-minute cancellations and no-shows make it hard for others to train. Following these guidelines ensures everyone has a chance to book in, progress, and enjoy their training.

 

Questions?

We’re here to help. If you’re unsure about anything in this policy, just reach out:
📧 info@gravitylaboratory.ca | 📞 604.351.2517