At Gravity, we keep our classes small to give every member focused coaching and support. To make this possible, we ask everyone to follow these simple reservation guidelines.

 

Booking Classes

• All classes must be booked in advance through the Gravity App.

• Reservations open 10 weeks in advance.

• Walk-ins cannot be guaranteed a spot.

 

Cancellations & Late Arrivals

• Please cancel at least 12 hours in advance if you can’t attend.

• This gives others a chance to join and helps us keep classes full.

• Late cancellations (under 12 hours) may result in a class credit being forfeited.

• Please also arrive on time whenever possible. Warm-ups are intentionally designed to prepare the body for training, reduce injury risk, and ensure the best class experience. Members arriving more than 5 minutes after class start time may be permitted to join at the coach’s discretion, depending on session structure and safety considerations.

 

Late Cancellations, No-Show & Waitlist Policy

• If you reserve and don’t attend a class, the session will be deducted from your package.

• For sold-out classes, repeated no-shows may lead to temporary booking restrictions.

• To support fairness and accountability, a $30 late cancellation/no-show fee may apply in one specific situation:

 

If a class has an active waitlist and a member either:

         ▪ Cancels less than 1 hour before class, or
         ▪ Does not attend a booked class

 

This policy exists because last-minute changes in full classes often prevent others from using the available spot.

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We understand that life happens and genuine emergencies arise. If something unexpected comes up, please reach out.  Common sense always prevails.

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Membership Holds & Cancellations

• Membership changes (hold or cancellation) require 14 days’ notice.

• Requests must be submitted by email to info@gravitylaboratory.ca (no need to come in person).

• Holds are available in 1 month increments for travel or medical reasons.  See Terms & Conditions | Gravity Laboratory

 

Why We Do This

These policies aren’t about penalties - they’re about fairness. With small class sizes and high demand, last-minute cancellations and no-shows make it hard for others to train. Following these guidelines ensures everyone has a chance to book in, progress, and enjoy their training.

 

Questions?

We’re here to help. If you’re unsure about anything in this policy, just reach out:
📧 info@gravitylaboratory.ca | 📞 604.351.2517