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Terms & Conditions

1.0 Membership - Terms & Conditions

 

1.1 CONTRACT

 

You are entering into a 12-month contract that has a minimum three-month commitment.

 

You will be charged a total of 26 separate payments (Bi-Weekly) over the period purchased unless you cancel your membership before this term (see section 1.2 below). 

 

Your contract will expire after 12 months and a new 12-month agreement will need to be confirmed by you. 

 

Memberships are non-transferable.

 

1.2 CANCELLATION OF MEMBERSHIP

All cancellations must be done in the facility with a senior member of staff. You must provide us with 30 days’ written notice of your intention to cancel. Cancellations are dealt with on a case-by-case basis.   You are committing to a minimum of three months (13-weeks) membership at sign-up.

If you cancel your membership and want to rejoin at a subsequent date, you will only be able to secure the memberships available at the time of rejoining (legacy memberships / rates previously experienced will have lapsed permanently). 

 

If you cancel your membership and want to rejoin within 6 months of the date of cancellation, an administration fee equivalent of 2 months membership (+ GST) will be applicable.

1.3  HOLD AND TRANSFER POLICY:

 

Gravity Laboratory seeks to maximize your participation and value for money while keeping costs reasonable.  For this reason, we calculate membership dues based on a 48 week and not 52 week period.  This provides for vacations or typical seasonal illness for example without the client feeling they are paying for a membership they are not using. 

 

Extenuating circumstances may prevent you utilizing your membership package beyond typical absences.  We appreciate unforeseen things can happen.  We will gladly hold your monthly dues in the following situations:

(i) For medical reasons, we may agree to temporarily suspend bi-weekly payments upon submission of appropriate documentation and satisfaction of certain conditions. This includes pregnancy and/or injury that prevent the recipient from participating in exercise.

(ii) Work commitments that take you out of town.  Members can exercise a one-time deferral of up to four weeks (28 days) at no cost during their 12-month term.  Members still using the Gravity or Train Heroic applications for Personal Training or following a periodized program while working away will be required to maintain their dues.

(iii) Should you relocate out of Province, the cancellation policy should be invoked.

 

1.4 RECURRING AUTO DUES


Recurring auto dues are charged every two weeks from the date of sign-up and cover your dues for the following two-week period.  Payments are taken on an automatic basis. It is the customer’s responsibility to ensure a valid credit card is associated with their account to allow for recurring auto payment.

 

1.5 ACCOUNTS:


If you maintain an account on this site, you are responsible for:

 

(i) providing accurate and updated account information;

 

(ii) maintaining the confidentiality of the account and password;

 

(iii) and for restricting access to your computer/device. You agree to accept responsibility for all activities that occur under your account or password.

 

1.6 CLASS, PERSONAL TRAINING, THERAPEUTIC SERVICES CANCELLATIONS


Membership comes with credits for coach led training sessions and unlimited independent training time.  Your coach led sessions are booked by your instance of the Gravity app.   Cancellations of these sessions are accepted up to 12 hours prior to the session start time. 

 

Any cancellations within 12 hours will result in you forfeiting the session credit (Class, Personal Training, and/or Therapeutic Services).  Cancellations take effect immediately so others on the 'wait list' are notified of the cancellation and can book your cancelled spot for classes or that session will reopen for those wanting to secure Personal Training, Physiotherapy or other therapeutic session accordingly. 

 

No-shows [do not cancel and do not show up for a scheduled class] may result in a fee of $20 where other members on the wait list were not able to attend as you did not cancel and free up the space.   

 

Late cancel fees apply to ALL clients.

2.0 PRIVACY/PROTECTION:

2.1 CAMERA SURVEILLANCE:

Audio/Video (AV) security systems are installed internally in the studio and externally at the front and rear of the premises.  AV surveillance operates 24 hours per day, seven days per week and can be accessed by staff at any time.  Surveillance is processed primarily on the grounds of the safety and security of patrons/staff and the protection of property against damage and theft.  Surveillance data is recorded and stored and can be accessed in case of a related incident or upon lawful request from official authorities (e.g. Police).  Data is automatically overwritten within 72 hours.

2.2 PHOTOGRAPHY/VIDEO RELEASE:

 

Participants involved in any activities offered by Gravity Laboratory may be photographed or videotaped during training.  Your membership terms include consent to the use of these photographs, audio and video content without compensation, on the Gravity Laboratory website or in any editorial, promotional or advertising material produced and/or published by Gravity Laboratory.

 

3.0 PROMOTIONS:

All offers or promotions advertised on this site or mobile app are subject to the posting of any official rules to such offers or promotions.

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